Refund Policy - 100% Money Back Guarantee
We are devoted to customer happiness & we will ensure that our clients always have a big smile no matter what.
How do I cancel an order ?
If unfortunately you have to cancel an order, please do so by intimating us within 12 hours of placing the order. If you placed a COD order by mistake, please do let us know by sending an email to help@pinkcourtyard so that we can cancel.
*please mention your order-id in the mail
For Immediate Cancellations
- If you cancel your order before your product has shipped, we will refund the entire amount immediately.
If the cancellation is after your product has shipped
- If you received the product, it will be eligible for full refund subject to maximum duration of 14 days as long as the the item is in original condition with tags
Refunds will be made by Cheque or NEFT transfer within 2-10 days from the date of cancellation of order/receipt of item in original condition. In case you need help in shipping back your item
just call us and we will help you with same. We do not refund by cash under any circumstances.
Our liability remains maximum to the amount of purchase + shipping costs if incurred by you. We have a 14 days no questions asked money back guarantee so if an item you have purchased doesn't meet up to your expectations just call/email us and we will ensure a resolution quickly. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care or email mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost within 7 working days. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz: